Gidday guys.
My PS3 has got the YLOD and according to the CGA (consumers guarantee act) I should still be covered. SEE! http://www.consumer.org.nz/reports/consumer-guarantees-act/comments/785#comment-785
I called the JBHI guy and he was being a fucking ass licking homo. Kept butting in , laughed at me at times, and was pretty much just trying to stir me up. He ended up hangin up on me when i was quoting all that CGA stuff, what a fag! So i wrote a letter to target explaining my story and shit.
So yeah those consumer guys are right ay? And that JB HI FI guy was wrong ay? Any ideas on what else i can do? Besides spending my drinking money of course, unless it's for SSf4.
You probably are still covered, but JB HI FI is the retailer. Your issue isnt with them, its with the manufacturer. You need to contact Sony about it id say.
but find out who that guy at jb was anyway and punch him.
Quote from: ILL_BILL on April 27, 2010, 01:02:59 PM
You probably are still covered, but JB HI FI is the retailer. Your issue isnt with them, its with the manufacturer. You need to contact Sony about it id say.
From the CGA that Weazzy linked to, this broad says:
Quote
You will need to contact the retailer (not your extended warranty provider) to get them to honour their obligations under the Consumer Guarantees Act.
It’s the retailers responsibility, not the manufacturers, to give you a refund, repair or replace the goods.
I'd say you're well within your rights to head up there with your busted PS3 and cause a scene.
Quote from: samurai black on April 27, 2010, 01:08:09 PM
but find out who that guy at jb was anyway and punch him.
Yeah bro hard ay. I was trying to sound all geeky and shit and was fighting the urge to go all gangsta on his bitch ass.
He rang back and without an apology said he'll send it to Sony but if it was my fault it cut out i'll have to pay for it. A bit dodgy after the way he was speaking to me before, he'll probably break it and shit. Not letting that fagnut near it yo.
Contacted Sony and this bitch was spitting all these big words at me, so i spit some big copy/paste shit from that link and she's getting someone to call me back in the next 72 hours. I gotta put these ma fukaz on my hit list for sure.
sounds like your in the right bro. if it was me il roll up to jb with the consumer rights and with my angriest angry attitude and roll those bitches lol. thats what you should do.
my 360 got red ringed one night and i sent it out to aus the next day free of charge, i don't know whats going on with sony tho.
Wow, yeah I must say at least Microsoft are happy to help being as it is a malfunction with their hardware.
I don't understand how JB HI FI should be legally obligated to fix the problem. Also CGA seems like a "if something ever happens, I can bitch to you about CGA and you have to fix it" rant. And even if you have run out of your warranty and it's playing up we get to blame the retailers for it and not the manufactures that make the damn thing. "Sony's product fucked up so I want you to fix it because you sold it to me and I have no warranty but I have CGA!"
Sounds like you can do this on everything if it wasn't you who caused the fault. Just seems fucking retarded.
The CGA only covers stuff within what is deemed an acceptable amount of time for a product given that it has been used in an acceptable manner.
Each item is generally considered on a case by case basis, but there is already case law around gaming consoles that is about 5 years the last time I checked (which I admit was a while ago)..
Taking your PS3 there and saying "I spilled grape drank all up on this mother, now fix it bitch!" will not get you very far.
Be wary Weazzey. If they find bourbon stains on it you are likely to be getting a bill.
I understand that, but shouldn't it be effecting the manufacturer instead of the retailer. I would find it quite shit if I had my own store, received consoles from a manufacturer, sold them and thhen get the blame for faults on that console and end up paying out of my own pocket to fix someone elses mistake.
Quote from: stereomonkey on April 27, 2010, 07:15:19 PM
I understand that, but shouldn't it be effecting the manufacturer instead of the retailer. I would find it quite shit if I had my own store, received consoles from a manufacturer, sold them and thhen get the blame for faults on that console and end up paying out of my own pocket to fix someone elses mistake.
I think the idea is that it is up to the store to query the supplier when issues like this come up. Also it is likely that Sony have an agreement with retailers to fix this sort of stuff (hence the give us your console and we will send it away to be repaired arrangement). In the long run, they probably make a shit ton more money out of the sales than they ever would from the consoles coming back that have failed. This is probably all factored into the pricing and overheads of the store long before any of this happens.
Again, I find this stupid and I don't understand why you would need a warranty when you have 5 years of CGA agreement under your console.
Go Gangsta on that Ass yo. ALL HOOD ;)
but damn, I feel yo pain :'(
Yeah lucky , I got bourbon stains and ash all over that mother fucker. Thats how you can tell it's mine, fuck name tagging shit. Better clean it first.
I just cant afford to pay for it myself ay, broke ass student. And i could get a brand new PS3 for $300 and it cost $315 to fix. Why would the CGA be a rant , you sound like a pig, "ahhh rights, who needs rights".
Warranty's are just for ripping cunts off, they should just hand you a CGA handout for free. Oh yeah and even those CGA cunts are greedy too, you have to pay to be a member. And only members get advice and shit like that. Lucky it had YLOD in the replies http://www.consumer.org.nz/reports/consumer-guarantees-act/comments/785#comment-785
Here's a good read. http://forums.nzgamer.com/lofiversion/index.php/t12638.html
Mine broke exactly at 21 months as well. I just got off the phone with a Sony representative from Australia. He asked me how long was the purchase and i said "roughly 18 months". He said he could repair it for free but he needs a confirmed date of purchase, so I went through my records and it's actually 21 months just like this dude.
I rang back and left him a message but I'm sure he's gonna say sorry but that was too long ago. Just like this dude, only thing is, it sounds like a mission taking JB to court for this shit. He recommends taking the retailer as Sony's office is in Aus and the aren't aware of NZ law.
Yah warranties are for retards alright, computers are 5 years and DVD's are 8 yrs, buzzy shit.
edit: Wholly shit this i didn't know - By law retailers have to hold receipts for up to 7 yrs lmfao. I've ben talking to this JB HI FI manager who says he's been working in the retail industry for years, and i've learnt more than him in a couple of days on fucking google. This guy certainly is a prick and now i'm really keen on getting JB HI FI the $200,000 fine for breech of the Fair Trading Act. Just so they fire his ass. Feel sorry for the company getting such a fine cos one dickhead.
Yeah JB HI FI AND Sony are being dicks totally ignoring the consumer guarantee act.
Looks like i'm taking JB HI FI to court to get a full refund of the price paid which comes to $1100. Enough for a 250gb PS3 slim and a SSF4 TE stick. What a fucking pain in the ass, i gotta go through this whole fucking process which is equivalent or greater than an assignment which is what I really should be doing.
Oh well if they fuck me i'ma fuck them a million times over. I wont stop till these cunts are punished. I'm going to try get them the phat fucken $200,000 fine they fucking deserve.
Quote from: weazzyefff on April 27, 2010, 09:20:07 PM
Yeah lucky , I got bourbon stains and ash all over that mother fucker. Thats how you can tell it's mine, fuck name tagging shit. Better clean it first.
I just cant afford to pay for it myself ay, broke ass student. And i could get a brand new PS3 for $300 and it cost $315 to fix. Why would the CGA be a rant , you sound like a pig, "ahhh rights, who needs rights".
Warranty's are just for ripping cunts off, they should just hand you a CGA handout for free. Oh yeah and even those CGA cunts are greedy too, you have to pay to be a member. And only members get advice and shit like that. Lucky it had YLOD in the replies http://www.consumer.org.nz/reports/consumer-guarantees-act/comments/785#comment-785
IMO you're definitely in the right, directly from the CGA in Section 6 we have the following:
"Subject to section 41 of this Act, where goods are supplied to a consumer there is a guarantee that the goods are of acceptable quality. Where the goods fail to comply with the guarantee in this section -
(a) Part 2 of this Act may give the consumer a right of redress against the supplier; and
(b) Part 3 of this Act may give the consumer a right of redress against the manufacturer."So that says if the goods aren't of an acceptable quality then you can go back to the supplier (JBHIFI) or the manufacturer (SONY).
Next we need to consider the definition of "Acceptable Quality", from Section 7, Clause 4a:
"Goods will not fail to comply with the guarantee of acceptable quality if - (a) The goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods"Essentially that says if you used your PS3 for playing games, and it yellow lights within say, 21 months, then the product isn't of an acceptable quality, because a reasonable consumer could expect that the PS3 would last at least 3+ years.
Once you get past that you can either tell JBHIFI to fix it, if they don't, you can send it for repairs then claim the costs through court, or you can chase the manufacturer. If you do take the court option, I'd suggest writing down notes and dates of every conversation you have with Sony/JBHifi from now on. You could also go to the citizens advice buereu and see what you're rights are, since I am simplifying things to suit your argument :P
About consumer.org.nz, it's just a company that sells information and not the people that made the CGA. Good advice/information costs, nothings free :p
Oh yeah, the people you go to have the choice of repairing the defect, replacing the unit or giving you your money back, it's not your decision to make in the first instance!
Yeah shot for taking an interest bro.
Yeah it says that if it's a Major fault, then you can reject the goods. And this is the example in the CGA -
"I bought a spatula from your shop
on 1 April. After using it three or four
times the handle came off and some very
nasty glue fragments fell into my
béchamel sauce. On 14 April I returned
to your shop and requested a refund of
the purchase price. You offered to repair
the spatula by gluing it back together.
Under the Consumer Guarantees Act a
consumer is entitled to reject goods and
claim a refund when goods are not of
acceptable quality due to a serious fault.
I believe this fault is serious and I do not
accept that the fault would be remedied
by reâ€"gluing. Please contact me to
arrange a refund." ( page 37 )
Lol at that serious fault. I think the YLOD is a serious fault due to all the people complaining in numerous forums and about the fix not even being permanent - shitload's of these is which gave me the idea to go straight to the refund. Also the replacement is a secondhand refurbished unit. Fuck that shit nigga, give me a brand new replacement.
We just need hard proof that their ' fix ' is not permanent. Even without that i reckon its a fucking H-Bomb of a Major fault. I mean it takes them freaking ages to repair and most of the time if not all, it happens again.
Fuck it though, i'll just get a replacement for now, feinding for some SSF4. And if that breaks then i should badly get a refund without even taking them to the disputes tribunal.
Fuck theirs an awesome read in that book though ay bro, I just downloaded it seeing as those consumer.org guys are greedy lol. And yeah Citizens Advice tell you the same thing bro, but for freeee lol.
xbox next time yo.
Quote from: stereomonkey on April 29, 2010, 11:45:22 PM
xbox next time yo.
wow that's dry bro.....
edit: Matter of fact, does anyone else notice that this mod's a fucking troll. Troll Mod the worst of teh species.
just a honest opinion bro. nothing else than that.
Quote from: stereomonkey on April 30, 2010, 06:06:32 PM
just a honest opinion bro. nothing else than that.
Lol nah yeah allgood bro. xbots is wayyy better service than Sony, that's for sure. I heard good things about them. Accepting the faults and fixing it for free no questions asked.
This is just a guess but I think it might have something to do with all the RROD units flooding in. They might of just taken the whole Disputes Tribunals court hearings for the rest of the decade if they didn't just accept their faults.
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